الاسترجاع والاستبدال

At hummmy yummmy, we are committed to providing a system that ensures our customers complete comfort in exchanging and returning products. Product exchange policy: The customer can exchange the product for the same paid value before shipping and delivery of the order by contacting customer service via WhatsApp. WhatsApp customer service: 0559691437.2. Product return policy: If the customer cancels the order before shipping and delivery, the amount will be refunded to the same card or payment method within 14 to 21 working days, minus bank fees and payment gateway fees. If the customer cancels the order after delivery, the paid amount will be transferred and refunded within 14 to 21 working days, with deductions for bank transfer fees, delivery fees, and payment gateway fees, after contacting customer service and providing all required banking details. Products that are open or used, and meat products, are excluded from the cancellation or return policy. Please note that meat products and products that have been used or had their packaging opened are excluded from the cancellation or return policy. Shipping company fees are non-refundable in case of product return. Request for return or exchange within 24 hours of receiving the product, except for meat products. The customer’s right to file a complaint about meat products, or to request a return, exchange, compensation, or cancellation, expires if one hour has passed since receiving the order. If the invoice is not attached, the order cannot be returned or exchanged. If the customer refuses to receive the shipment or order, or postpones the order for any reason or circumstance, the store is not responsible for the product damage, and has no liability or obligations in any way towards the customer or the products, and the customer has no right to request a refund, postponement, or cancellation. If the order is received and found to be defective, damaged, or incomplete, the store is not legally responsible, and all legal and financial responsibilities fall on the delivery company. The customer has the right to compensation or to the same order or its deficiency if proven by the customer, but the store cannot refund the amount or provide financial compensation at all. In case the order status is changed to delivered and the customer did not receive the order, contact us via WhatsApp customer service 920031769 and prove non-receipt within a maximum of 48 hours from the order status change. The right to claim a refund, financial claim, compensation, or report to the Ministry of Commerce or Salla store is waived if the order status has been changed to delivered or rejected and we were not contacted within 15 days from the status change. The store is not responsible for orders that are more than 30 days old from the order date. Complaints about all products are accepted within 24 hours of receiving the order by contacting customer service via WhatsApp and attaching a photo of the complaint to be registered. No complaints can be accepted after 24 hours due to the nature of the product.